Q: How are your prices so much lower than everyone else’s?
A: We source our products as wholesale and overstock from reputable vape companies within the United States, as opposed to overseas distributors. This allows us to keep our overhead, and thus our prices, lower than you expect.
Q: Are your products authentic?
A: In a word: yes. We sell 100% authentic products that we purchase directly from either the manufacturer or an authorized distributor.
Q: When will my order ship?
A: We process orders Monday - Friday, excluding major holidays, from 9AM - 4PM CST. While we do process orders on Sunday, those orders will not ship until the following business day.
Q: Do you have a physical location where we can pick up orders ourselves?
A: Vapedeal.com is an online retailer; we do not have any brick-and-mortar locations.
Q: What shipping carrier do you use?
A: We use USPS for domestic shipments.
Q: Do you offer international shipping?
A: We ship to all 50 States, Puerto Rico, Guam, US Virgin Islands, APO and FPO addresses. We do not ship internationally.
Q: What is your warranty/return policy?
A: Vapedeal.com offers a 30-day warranty on defective units. We are unable to extend this warranty to e-liquids or coils. For hardware warranty returns, we must approve the return of the item. Warranty returns must be sent at the customer's expense, though we cover the return cost of sending you the replacement item.
Q: What is your order cancellation/alteration policy?
A: You may cancel your order for up to 1 hour after it is placed. After that, we are unable to guarantee order cancellation, as it may have already been processed and/or shipped. If you need to make any changes to your order, please contact us and we will do our absolute best to accommodate your request.
Q: How can I contact you?
A: Simply start a live chat from our website, or email us at [email protected].